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Purpose: remove Symantec/Broadcom endpoint products (SEP / Endpoint Security Agent) when normal uninstallation fails. Use as last resort — it can remove product components broadly and may require reboots.

URL Name
KM000031035
Products
Asset Manager (AM)
Article Body

Environment
Asset Manager AM 9.90

Situation
Export a report in AM 9.80 crash the client

Resolution
Download new version of crystal report runtime

Go to this link https://origin.softwaredownloads.sap.com/public/site/index.html, select SAP Crystal Reports, version for Visual Studio. Click go button on the right side.

Then select the “CR for Visual Studio SP34 CR Runtime 64-bit MSI” to download
 

  1. Uninstall the old runtime version
  2. Install the new runtime version.
  3. Add the folder path “C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64” to the system path environment variable
  4. Test the export option again in AM win client
Document Type
Knowledge
Article Total View Count
28
Article Created Date
20/06/2024 14:42
Last Published Date
26/11/2024 14:45
Title
Crystal Report AM 9.90
Summary
Crystal Report Update for AM 9.9