The retailer's executive looked taken aback. "What do you mean?" he asked.
Ryan decided to give it a try. He started by researching his customers and identifying areas where he could challenge their thinking. He began to craft a new pitch, one that would push his customers to think differently about their businesses. the challenger sale pdf 2
But the authors of the book argued that this approach was actually the worst way to sell. They claimed that the most successful salespeople were those who took a challenger approach - who challenged their customers' assumptions, taught them new ideas, and showed them a new perspective. The retailer's executive looked taken aback